Customer Service Assistant

Job Description:
The candidate will be responsible for the following:

• Ensuring timely, accurate, and complete processing of customers’ sales orders through the Electronic Purchase Order (ePO) system.
• To provide SAP reports and internal satisfaction service assistance.
• Process orders, prepare correspondence, and fulfill customer inquiries to ensure customer satisfaction.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media.

Job Qualifications:

• College graduate or its equivalent years of service to the company.
• Previous experience in a Logistics Company is an advantage
• Customer orientation and ability to adapt/ respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• With SAP knowledge is an advantage